Case Study: How Saved Payments and AutoPay Are Streamlining Billing for Insurers

Background

In May 2025, eGravity Software released Insurance Management Suite 6.0, introducing two powerful enhancements designed to modernize the billing experience:

  • Saved Payments (Card-on-File / Tokenization)
  • AutoPay (Recurring Billing)

Together, these features give policyholders the flexibility and convenience they expect, while helping insurers reduce late and missed payments and minimize administrative workload across their billing operations.

Challenge

Before version 6.0, many insurers faced billing inefficiencies:

  • Manual data entry and reprocessing for each payment
  • Missed installment payments and frequent follow-ups
  • Limited flexibility for policyholders

Solution

With eGravity 6.0, billing became smarter, safer, and simpler through two integrated capabilities:

  • 1.) Saved Payments (Card-on-File / Tokenization)

    Policyholders can securely save preferred payment methods through trusted, PCI-compliant tokenization. No sensitive data is stored directly by eGravity ensuring top-tier security while enabling faster future payments.

  • 2.) AutoPay (Recurring Billing)

    Using stored payment methods, policyholders can automate premium payments for each billing cycle. Payments are processed automatically on due dates, reducing late and missed payments and significantly minimizing administrative workload for insurers.

Built-in notifications keep customers informed every step of the way, and flexible billing options allow carriers to customize payment schedules to fit their needs.

Results (May 2025 – Present)

Since launch, adoption and feedback have been outstanding:

  • 77% of customers choosing installment plans use AutoPay
  • Policyholders report higher satisfaction due to convenience and transparency
  • Insurers report fewer late and missed payments and reduced administrative workload

The combination of Saved Payments and AutoPay delivers security and simplicity for policyholders, and smoother, more efficient billing operations for insurers.

“Since implementing AutoPay, the number of calls chasing late payments has been reduced by more than 5x. It has made a huge difference in our team’s efficiency and allowed us to focus on serving customers rather than chasing payments.”

ISAAC FRAIM
Vice President, Director of Operations
Oklahoma Attorneys Mutual Insurance Company

Takeaway

Together, these features give policyholders the flexibility and convenience they expect, while helping insurers reduce late and missed payments and minimize administrative workload across their billing operations.

About eGravity Software

eGravity Software delivers modern, integrated solutions for professional liability insurers. With a unified platform that connects policy, billing, and claims management, we help carriers simplify operations, strengthen customer relationships, and achieve better business outcomes.

Ready to see Autopay in action? Contact us today to learn how eGravity 6.0 can transform your billing operations.